Things That Make You Go hmmm…





When I read articles and blog posts that talk about the importance of targeting your media outreach, I often find myself wondering about PR people that don’t identify which news outlets, which journalists and which bloggers they hope to connect with. What’s the point in sending a news release out to a bunch of people that at best are just going to put it in the trash and at worst, are going to ignore your emails in the future?



When I was at Maclean’s, I saw a great deal of “junk” come in from PR people. In fact, I once had a tire (yes, a full sized, real tire) delivered to me from a company that wanted me to cover their new winter tire sale. First of all, I was an entertainment reporter and not only was this not newsworthy, it had nothing to do with what I covered. Additionally, Maclean’s would never cover this kind of story and finally, what good was this tire to anyone? In my opinion, it was a waste of time, effort and it was not environmentally friendly. I wonder how many tires they delivered that day…



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There are times when good is good enough. This may sound odd coming from a small agency that prides itself on exceeding expectations and delivering excellence every single time. It might even sound a little hypocritical. I think it’s realistic and smart business.

There are times when the excellence comes in the moving forward component – in joining the conversation, in engaging with stakeholders, in reaching out and opening the door for discussion. Over the years, I have seen several client organizations get stuck – and I mean stuck – in rewriting speeches, articles or entire websites over and over again because they weren’t perfect. I have seen communications teams fracture over this type of approach. And it doesn’t mean the work wasn’t good or that it wouldn’t have been effective.

This type of dysfunction is more about the organization than about the work. Sometimes it’s a weird form of passive aggressive behavior. Other times it’s because someone (or several people) are paralyzed by the fear of moving forward and making a mistake. I can tell you that in many situations, the mistake is in doing nothing.

It is easy to hide behind perfection, the lawyers, or to create a committee that can’t agree and so nothing moves forward. When that happens, it isn’t about the communications strategy or initiatives, it is a much bigger issue that needs to be addressed. It’s about leadership and teamwork.

Check out the great piece on Ragan.com entitled: 6 lame excuses for not communicating for more on this topic.

How does your organization behave? Are you good enough?

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One of the most powerful tools that we have used to help educate and engage stakeholders is an article. We often write articles for our clients – about their organization, about successes and challenges (and how they overcome the challenges to achieve success), and even about new products and services. We distribute the piece to traditional and online media for use – free of charge. We use it on the organization’s website, in industry association or other relevant newsletters, and we often share links to the article with a range of stakeholders. We’ve had great success in this area.



One of our key assets is that we have several people on our crew that come from the journalism world. Another is that we write the articles in an editorial style. It is researched, balanced and well written.



As simple as it sounds, there are times when we have to explain why we take an editorial approach and why it matters. When organizations are used to using marketing or sales copy, it can be a challenge for them to embrace a more balanced, authentic way of telling their story. They just aren’t used to it. For some organizations it is a culture shift.



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AHA Creative Strategies is a public relations agency. We’re communicators. We’re social media participants. We’re brand journalists. We use video, video news releases, b-roll, podcasts, photography, articles, news releases, media and blogger pitches, news conferences, media tours, speaking tours, speeches, special events, trade shows, community meetings, annual reports, newsletters and so much more to assist our clients in communicating with their stakeholder groups. (Notice I said “with” – not “to” – that’s very important.) We are in the business of informing, educating and creating conversation. As importantly, we’re in the business of listening and responding.



I mentioned in Monday’s blog post that I would focus on some of the tools we, at AHA, provide to clients and why they are of value. I think before I do that, I should take a step back and define what good public relations is – to us. (I don’t want this blog post to be too long, so next Wednesday I will focus on the specific tactics. Although, I have to warn you, I got a bit carried away – today’s post is a little long!)



Good public relations is working in partnership with clients. Even when it is challenging, we tell them what they need to hear – rather than just take orders and deliver what they want us to. We identify what they need (which isn’t always the same) and we approach what we do with optimistic realism. Timelines, deadlines, client resources and budgets also have to be taken into consideration.



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