Is your organization listed in Wikipedia? If it is, is it accurate?
When a potential client comes to AHA to talk about what we can provide to them in terms of public relations or communications, we always check out Wikipedia (among other places) to learn more about the organization. The information isn’t always complete or accurate. More and more, when we ask about Wikipedia, the response that we get is that not everyone understands what to do or how they can update or revise their Wikipedia listing.
I came across a great post on Ragan.com over the weekend that outlines how to approach your Wikipedia listing. It’s worth a read.
In place of our regular AHA Fast Take Friday, we bring you: AHA Launches Brand Journalism Services… An edge of your seat thriller if there ever was one!
[caption id="attachment_4056" align="alignright" width="248" caption="AHA Has NEWS!"][/caption]
There is a great deal of energy at AHA today – right across the country – from our offices in Gibsons and Vancouver to our long-term contractors in Calgary, Toronto and Halifax. Today, we officially launch our Brand Journalism services. You can check out some information on these new services here.
The fact is – Brand Journalism has been around for several years; McDonald’s CMO Larry Light coined the phrase in the early 2000s. There are many definitions out there. Some we agree with; some have a different approach than we do. Our definition can be found here.
At the heart of what we bring to clients with our new AHA Brand Journalism services is the opportunity for you to tell your story to your stakeholders in a credible, engaging and interesting way, using the right medium for the right audience. That also means getting it out to your audience through the right distribution channel – whether that’s a social media network, your website, YouTube or other avenues. (There is also a crucial measurement component and the expectation that content created through the Brand Journalism approach will support the organization’s business objectives, but that’s for another blog post.)
At AHA, we’ve always had a focus on creating credible, relevant content for clients – whether it was for a news release, a targeted pitch, a video interview, video news release or other communication vehicle. It had to be newsworthy, it had to meet news values and whatever the topic, it had to be a compelling story. Identifying and packaging great stories has always been at the heart of great public relations and what we do here at our agency. But now, we’ve put together a world-class team of print and broadcast journalists and strategic communicators. You can see the team and our bios here. I will be blogging shortly about the Brand Journalism Team. The skill sets, expertise and experience on this team are exceptional and we’re incredibly excited about each person and the combined talents.
Back to the topic at hand. We all know that the world has changed drastically when it comes to communication. A decade ago, the most strategic way for an organization to get its story told was to generate media attention. While media relations is still an important component of what we do, there are additional opportunities to tell your story – directly to your stakeholders. This is where Brand Journalism comes in. We work with you to define goals and objectives and identify great stories about your organization, your brand and the people – employees, your senior executive, customers or clients – who bring your brand to life. We also help you to develop a clear understanding of your stakeholders – from staff to potential and current clients or customers, to industry influencers and thought leaders, to your board of directors, to media, and to government. This includes reaching out in the way that specific stakeholder groups expect or need to be communicated with – and when. We don’t just create great content and walk away. We help you to reach out to your target audience and engage. We measure your success and challenges every step of the way so that we can refine or evolve the program. We also look at how we can effectively maximize and repurpose the use of the content – making the most of your human resources and budget. It’s all about providing great content, great value and telling a great story.
This is the first blog post outlining the value of Brand Journalism and showcasing the new AHA Brand Journalism services. Over the next few weeks, we’ll blog about how Brand Journalism can augment, support or extend your media relations campaign, how much we respect and admire journalists and bloggers (Brand Journalism isn’t about replacing the media), and about our Brand Journalism Team and what the benefits might be to your organization.
There is a great deal of passion behind our new Brand Journalism services. We strongly believe in the value of these services. We are confident in our ability to deliver exceptional, professionally produced stories in a range of mediums that will engage and interest your stakeholder group(s) – not to mention the positive impact it will have on your overall brand’s reputation.
We’d love to hear what you think about Brand Journalism.
If you think your organization would benefit from our services, please send me an email or give us a call at 604.303.1052.
There is always something new in the world of social media. Google+ is a new opportunity (or challenge, depending on your perspective) in this arena. At AHA, we are in the middle of checking out Google+ and what it will mean for our clients and for us, as a PR agency.
I was thrilled to come across this piece by Shel Holtz on the implications of Google+ for public relations and marketing. It’s definitely worth a read.
At AHA, we are working with a new client that is dealing with a serious issue within its organization. This particular issue had a great deal of misinformation, miscommunication and speculation around it. One of the challenges that this organization faces is that for quite some time, it has had an internal culture of little or no authentic communication. Not because the senior executive team is uncaring or doesn’t want to communicate, but it is a busy, successful business that has seen rapid growth in the past decade. For many people, there just didn’t seem to be the time to reach out and connect.
Unfortunately that neglect has come back to create internal issues. There are human resource challenges, inefficiencies between departments and some information circulating is just plain wrong – and it is creating concern and anxiety among employees. In the past, this organization had not considered communication a priority. That has changed. There is a new Chief Operating Officer (COO) who is committed to creating open, two-way communication opportunities. He is also ready to work with staff to identify and improve the blocks to communication.
In beginning to create a strategic plan for internal communications, we quickly realized that it is going to take more than an inspiring speech and a promise to respond from the new COO. Credibility and trust need to be rebuilt and the employees are a little skeptical about whether honest, open and two-way communication will become their day-to-day reality. This is going to take a culture change and for that to happen, the shift has to come from a range of areas within the organization. We’re still working this through and will blog more about the innovative ways we’re working with this company to move forward in this area.
For this post, we’re focused on the importance of an organization to quickly and thoughtfully respond to an issue. One of the challenges that most organizations now face is that it is crucial to respond quickly when a potential issue, challenge or opportunity comes up. Gone are the days when you had days or weeks to think about things, to develop the right messaging and positioning. Our world is now fast paced. There is an expectation of a quick response for both internal and external stakeholders. At best, you have 24 hours – and I have to admit, even that seems like a long, drawn-out response time to me. Journalists update their online articles and post new articles throughout the day and night. There is no more news cycle tied to print production and broadcast times. Many people connect with their BlackBerry or iPhone and very few people don’t check their inbox, Facebook, Twitter or other social networking accounts on a daily basis.
Each organization is different, but there seems to be a gap when it comes to providing information to stakeholders in a timely fashion. Approval processes are outdated and cumbersome. Creating a streamlined process is crucial.
Could your organization turn around a response within 24 hours? Within 12 hours? How about eight hours or in four? If it was urgent and a crisis hit, could you have a written document, a video or other form of communication developed, approved and distributed in an hour? These are important questions to ask yourself and your colleagues.
