Online Communications

There is a very interesting article on Poynter Online that talks about the trend for journalists to set up in coffee shops throughout the communities that they cover. It is worth a read.

As anyone who knows me or reads this blog, knows we believe in the value of the online communication. It’s a reality in the world of communications and the public has embraced it. It is a big part of how your story gets told these days. However, we also believe strongly in connecting in “real life” too. It’s easy to hide behind your computer screen and pull information and facts and have what feels like full conversations online. The fact is, face-to-face is equally – and in many cases – more important. In my opinion, human connection will never be replaced by technology, now matter how quick, how interactive, and how three-dimensional.

Our Vancouver PR agency recently came onboard with a new client that has a big community spread over two large physical locations. While we have done extensive research online in our planning for this client, we have also taken the time and gone to both locations to spend time and get a feel for the culture and community. I have sat in the coffee shops and chatted with people, walked through the halls, and sat in on meetings and sessions to learn what makes the people that support this organization tick, what inspires them, frustrates them, and engages them. For our work with AHA clients, it’s always a blend of online and “real world.”

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As many of you may know, we are big fans of the use of Flip Video camera at our Vancouver PR agency. Each Friday, we produce an AHA Flip Cam Friday video that is a quick snippet of information, news and PR tips and hints.

I wanted to show you another example of a great use of a Flip Cam. Ben Daughtery of Heartland Health has a video series entitled How’s It Ben Going? (Get it – Ben…Been). It is a rough and tumble video, no production value to speak of, but it’s working for this healthcare communicator.

I do have to warn you that it does take a bit to remove yourself from our expectation of highly produced corporate video, but the fact is, this is the way the world is moving. Have a look and when you have finished watching the video – ask yourself if this is something you might be able to do in your organization. I know for several of our clients, the Flip Cam video has become an incredible asset for sharing information and for asking for feedback.

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AHA - VideoAlison Provost has a great piece on imediaconnection.com about video. Video has become an important tool to a communicator. At AHA, we have long been fans of video. Good video. Video with solid editorial content. Video that provides compelling content to the viewer.

AHA Take

While Alison’s entire article is interesting, you could just skip to page three and read about branded editorial content. In my opinion, that is where the value lies.

I have to admit that when I hear someone say they are going to create a viral video – I am skeptical. You can’t create a viral video. You can create a good video and pray that it goes viral, but you don’t control “viral.” And from what I have seen, creating a video with the objective of making it viral fails more than it succeeds. Producing an engaging, entertaining and interesting video that will appeal to your community has a much better chance of being shared.

At our Vancouver PR agency, we have our regular AHA Flip Cam Friday. That has been very well received. We are also working more and more with clients on creating a range of videos, from those made in-house using Flip cameras to working with videographers to create more news-like videos that showcase a story. For both internal and external communications, a Flip camera video is a powerful, yet simple tool. It can show a snapshot of your organization from the perception of your senior executive or from the reception. It can be a series of short clips or one longer video (not too long though). People like to watch videos, but they need to be engaging and entertaining. They can’t just be an infomercial about your organization. They need to be visually stimulating and to be interesting to the person watching.

We see a huge opportunity with video now and in the future. What about you? Are you using video or are you planning to?

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AHA Blog Post - Creating And Maintaining A Good Corporate Blog

When I worked for Maclean’s magazine, we used to have story meetings to decide what got into the magazine and what didn’t. I can remember thinking that it was a shame that so many stories didn’t make it. It was just a space issue. These days, we’re still up against space issues and it is more competitive than ever in getting good stories told.

It is one of the reasons we started our Vancouver PR firm – to help our clients tell their stories in an authentic, engaging manner. Bloggers are a huge part of PR and I think that understanding how to work with bloggers is an important PR skill. Bloggers are different than journalists, but equally important. Just as we wouldn’t approach every journalist the same way, you shouldn’t generically approach bloggers either…

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