Communications





One of the most powerful tools that we have used to help educate and engage stakeholders is an article. We often write articles for our clients – about their organization, about successes and challenges (and how they overcome the challenges to achieve success), and even about new products and services. We distribute the piece to traditional and online media for use – free of charge. We use it on the organization’s website, in industry association or other relevant newsletters, and we often share links to the article with a range of stakeholders. We’ve had great success in this area.



One of our key assets is that we have several people on our crew that come from the journalism world. Another is that we write the articles in an editorial style. It is researched, balanced and well written.



As simple as it sounds, there are times when we have to explain why we take an editorial approach and why it matters. When organizations are used to using marketing or sales copy, it can be a challenge for them to embrace a more balanced, authentic way of telling their story. They just aren’t used to it. For some organizations it is a culture shift.



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Whether it’s a speech, a news release, a white paper, an article for your website or to send to media, a video news release, a video series or any other communications vehicle – it is all about the story. It is one of the opportunities and one of the challenges of public relations. An organization needs to really dig deep and build a credible story to interest stakeholders.



To help determine your story’s news value, ask yourself the questions below.



Is the story timely and relevant? It’s surprising how many things are put forward as great ideas and when we dig a little deeper, we realize that it’s not timely. With few exceptions, there is a time element attached that makes the story “old” before you realize it.



Does the story have significance to a trend, a cultural standard or shift? What does the story mean in the bigger context of your organization, industry or the world? Does it show a shift in how things are done? Is it a part of a growing trend or does it buck a trend that most people are starting to see as a standard?



Who will care about this story? We have had clients with “news” that makes their team jump and down with excitement, but outside of their organization, it means nothing. Understand that what might be of interest within your industry, may have no value to the larger business community. It’s still may be worth telling a story to a specific audience, but it’s important to know who that audience is.



What is the best way to tell this story? This is all relevant to the specific story and the audience you want to connect with. Sometimes video is the right medium, other times, an editorial style article or a white paper provides a more relevant way to share the information. Deciding how to tell your story first starts with finding out what stakeholder group you want to tell it to, then identifying how this specific group likes to receive information, and then determining the best way to tell the story. All of these elements have to come together and create a compelling “package” for the story. If you create a video for a demographic that doesn’t watch video, you likely won’t get many viewers. However, it may be that you have multiple stakeholder groups and need to tell the story through several mediums – a video, an article and a Q&A with experts.



How can you expand and extend the reach of this story? It may be as straightforward as telling the story through different mediums. It can also be telling the story from different angles through those mediums – the technical aspect, the human resources aspect, the collaboration and teamwork, or the business outcomes. Once you have defined the story and the primary audience and mediums(s), take another good look and search for additional opportunities. Is there a complementary approach that would let you create something that can be shared with your board of directors, with government, or used in sales meetings or speaking engagements?

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We just did the “soft” launch of the AHA Brand Journalism services last week. It was an exciting, lively time at our PR agency and I had some great calls, emails and messages from friends, colleagues (communicators and journalists), clients and potential clients about the services.



One of the questions that I was asked was: “What if you start with a client and discover that the story they want to tell – or the product or service they are offering – isn’t any good? How does the brand journalism approach work in this situation?



Integrity, authenticity and credibility are crucial when using a brand journalism approach. At AHA, we believe it is important for the long-term success of our company to do our due diligence when it comes to taking on clients. We research and review potential clients, just like they check us out.  That doesn’t mean we won’t take on clients who have challenges or issues – that’s part of what we do. It does mean that we won’t take on clients that want to “spin” things. Positioning is one thing; it’s truthful and authentic. Shifting the truth, spinning the truth, being misleading – that’s just not for us.



Sometimes, clients want to tell a story that could be seen as self-serving. That’s where we come in. We see our job – as communicators and as brand journalists – to help evolve or expand a story that might be a little too “salesy” or self-promotional. There have been times in the past – and undoubtedly will be in the future – where we have had to go to a client and explain that something they thought should make every journalist in the world jump up and down in excitement wouldn’t, and we didn’t believe it met the news values necessary for it to interest the media. In that case, we go through a solid review process of what value the story does have. Perhaps it could be used to showcase something for the internal community. (How would that work? Would employees find it of interest or value? Could it help them to do their jobs better? Would it inspire or engage them? Or would the board be interested in it?) Not every story is right for every audience.



A story that feels too self-serving can often be expanded or evolved through research, interviews and digging a bit deeper. Sometimes it can be developed into an interesting story that can be shared with media or directly with stakeholders via the organization’s website, blog, social networks or video sites.



Identifying what the story is, who the right audience/stakeholder group is, what the right medium is (short video documentary, video news release, article, tips & hints, photos, a Q&A… the list goes on and on and sometimes it is several mediums that come together to create a content package), and what online venue should be used comes together in a brand journalism plan or road map.



At the core of everything we do in public relations, it’s about sharing great stories, communicating well and being authentic, credible and engaging. You tell a story to benefit the audience, not to just push what you want them to know.



We think that if an organization views all of its communications efforts through a lens that is critical and asks the tough questions before you share the story, it will build strong relationships with stakeholders.

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At AHA, we have spent a great deal of time focusing on what makes a great pitch – to media, to bloggers and, depending on the objective of what we’re working on, to other external and internal stakeholder groups. A good pitch tells a story. It should be a short story, but it is a story – one that piques curiosity and provides relevant information through stats, facts, details and writing that paints a picture. More and more often these days, you can also use video or audio in a pitch. We often create video news releases or pitches for clients and have experienced strong success in this area.

There is a great piece on Ragan.com on how to create a great pitch. It’s worth a read.

Before you head over there, I want to focus on additional opportunities that can come from developing a good pitch. Over the past year, AHA has done quite a bit of research on the art of the pitch and how pitches to a range of stakeholders, including media and bloggers, have evolved. It has been an interesting process and, in part, our discoveries here have led us to develop a new area at our PR agency. We’ll be “soft” launching this tomorrow, so I won’t say any more about this yet. I hope you will check us out on Wednesday to learn more about this great, new opportunity we are offering clients.

The world communicates differently these days – the majority of your stakeholders have online access and use it regularly. This is a given and it’s time to embrace the fact that online communication is at the core of how the world communicates.

When you develop a good pitch – one that is newsworthy, that showcases your organization, that is authentic, interesting and even entertaining, that provides a glimpse of your brand personality and of the people that work in your organization – it is important to look at it from different angles of how that story can be used, how it can be told, and who would be interested in hearing it. Creating interesting and engaging pitches for journalists and bloggers is one component of communication. For our clients, we often look at how we can take an interesting pitch – which, I must repeat, is a concise story idea put into a style and format that works for the specific journalist or blogger – and use it for other stakeholders, if it doesn’t get picked up by media.

Newsrooms are shrinking; bloggers are overwhelmed with good (and bad) pitches. Generating traditional media coverage or having a blogger write about your organization isn’t a given – even if you have a great story that would/could/should work for them. Sometimes there just isn’t space to cover your story; other times there isn’t enough time or person power to do so. It is just the reality of the times we live in.  However, that doesn’t mean that the story can’t be told; it means you have to think of other ways you could use the content.

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