Social Media Archives - Page 8 of 29 - AHA Creative Strategies

Online newsrooms, brand journalism and Gillian Shaw

I was fortunate enough to attend a Vancouver CPRS breakfast event where Gillian Shaw, Digital Life Reporter for the Vancouver Sun, spoke about what it is like to be a journalist in the age of social media. It was an excellent event – well run, interesting and I walked away feeling like I had learned something valuable. Gillian Shaw is an excellent speaker – full of knowledge, authentic and she gives the audience information, knowledge and her experience. She isn’t there to impress, she is there to share and provide insight. (Which means she ends up impressing.)

Gillian had a lot of insight into how the world is changing and how we as communications professionals can make the most of this. One of the areas that she talked about was the online newsroom. The online newsroom is a component, in my opinion, of brand journalism and it is a hugely effective tool for an organization.

We’ve all made use of (and in some cases still are using) media kits. Most of us have, at some point, created b-roll for media use and provided images on a disk. The online newsroom holds all of the information that would normally be in a media kit – and more. It allows your organization to become a “media outlet” on its own, because these days, you aren’t just informing and showcasing your news to journalists – you are making it available to all stakeholders online. An online newsroom can have interviews with key subjects about a topic (including industry and community leaders and other relevant individuals), it can provide a range of photos (for web and print usage), it provides facts and stats. It can provide editorial style articles, brief profiles, and industry overviews and “state of the industry” forecasts. And, as Ms. Shaw pointed out, some organization’s online newsrooms even provided suggested tweets about their organization. I have to admit that when she first said that, I was skeptical – but the more I thought about it, if the tweets are accurate, interesting and aren’t self-promotional, I don’t see why not.

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We have had several new business meetings over the past week or so and the discussion always turns to what the organization can be doing in regard to social media.

Not everyone is ready to leap into social media full throttle, but it is important to start the process of listening. See what people in your industry/area of expertise are doing online. Pay attention to the conversations that are happening. It’s a good first step into connecting with your specific community.

Have a critical look at your website. We often get clients calling and asking for a social media strategy and when we start the discussion of why they want to engage in social media, we ask about their website. Quite often, their site is stagnant and hasn’t been touched in a very long time. Your website is an important component of your online brand. How up-to-date is it? How relevant is it? Is there a way to make the content more current on a regular basis?

When clients want to begin to use social media tools as a part of their overall communications outreach, we often recommend starting out small, one step at a time – with a focus on doing it right. Below we have outlined four small actions you can take over the next two weeks to begin to include social media in your day-to-day work.

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There is a great article on Ragan.com that focuses on the results of a study that says most companies are not prepared for a social media crisis. It’s worth a read.

How and when an organization responds and reaches out using traditional communications vehicles and through social media is crucial. One of the challenges is that social media has turned the world into a 24/7 news cycle. Many organizations aren’t prepared for that. How do you strategically and authentically respond if you aren’t prepared?

There are many steps an organization can take to put processes in place in case they are faced with an issue or crisis.

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It might seem archaic to those of us living in a social media world, but not everyone sees the benefit or value. We often hear from communications professionals that they want to incorporate social media into their overall communications strategy, but they can’t get buy in from their senior executive team. It’s not as unusual an occurrence as you might think. And if it’s happening to you – you aren’t alone.

When we work with clients that have this challenge, we focus on what the senior team needs to hear. While every team has its own idiosyncrasies, there are some key points that work for most.

Show the business case for social media use.

Depending on the industry, this can mean anything from explaining what it could mean for sales and customer service to providing the rationale on how participating in the social media world is a component of reputation management. A well-thought-out, concise business case can put the use of social media into perspective.

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Social media has changed the game for everyone in the marketing, PR and advertising world. There is a different approach to how we communicate and what consumers expect from a brand or organization.

Social media is a big part of what we do at AHA. Whether a client organization should participate in different areas of social media or not depends on the organization, their stakeholder groups and their communication objectives. However, every communications plan that we develop has a social media component to it – at the very least for monitoring the conversations online.

We often partner with ad agencies and marketing agencies on projects and social media is usually a part of a campaign. Who manages the social media aspect is usually an interesting discussion. It often becomes a blend of the advertising or marketing team and the AHA team.

I strongly believe that social media provides an opportunity to deliver what PR was created to do: generate authentic, transparent, two-way conversations that engage, inform, educate and, often, entertain.

I came across an excellent blog post by Cheryl Gale that clearly explains (and supports) why PR should take the lead with social media. It’s worth a read.