Reputation





I’ve written about this before and will write about it again… Be careful what you put on social networking sites—professionally and personally. If you wouldn’t want to see it on the front page of your local newspaper, don’t put it up.



The people on my Facebook page represent a range of relationships to me. Some are close friends, other acquaintances, others are former colleagues and some I have only met either briefly in person or not at all. It’s a bit like a neighbourhood coffee shop where there are a lot of different people hanging out.



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This blog post isn’t about what to do should your organization be faced with an issue or a crisis. It is about what you can do today, proactively, even if there isn’t the slightest evidence that there might be a challenge in your future. (A word of warning: A small mistake by someone in your organization could get a lot of interest online and turn into a huge crisis. Don’t think a crisis would never happen to you. It can. And at some point, it likely will.)

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Our AHA blog is listed in Cision, a media database. It’s pretty clear, even if you only read a couple of our posts, that we write about communications: brand journalism, public relations, media relations, social media, positioning and messaging. It’s all related to strategic communication.



It seems pretty straightforward to me what to pitch to us. Which makes us shake our heads in wonder when we get pitches from random PR agencies and independent PR practitioners that have nothing to do with what we write about here. It looks to me like some people just grab any email they can find and send out a news release or pitch, whether it is relevant or not. We suspect they might then go to their clients and say, “We developed a database of 10,000 journalists and bloggers and have reached out to them.” What the client isn’t hearing is that if they are sending useless (and sometimes annoying) information to journalists and bloggers. It’s not good for the organization’s reputation or the agency’s.



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I am on location at a video shoot for a client today and as I took the early ferry into Vancouver (a short 40-minute commute from my home on the Sunshine Coast), I heard a report on News 1130, a local radio station, that grabbed my attention.



It seems that a local politician used the images of two children in campaign brochures without getting permission from their parents. As a communicator, when I see issues like this, I wonder how it happened. In this day and age, taking photos of children without the written consent of their parent(s) or legal guardian(s) isn’t a smart move. Using those photos without written consent is a big deal.


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