Marketing Communications

At AHA, we feel fortunate that we get to work with our clients. We have great clients and many of the people that we work with have been with AHA for a long time. Several have changed organizations and brought AHA to work with them in their new role.



At AHA, we are consistently focused on finding the best ways to work with our clients. What makes a client stand out is that they focus on finding the best way to work with us. Working in partnership means that we build a mutually beneficial, respectful relationship. We have a commitment to client service and to delivering excellence and results for our clients. We also expect our clients to have a commitment to us as an agency as well.



Here are some points on how to get the best from your agency:



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Developing good content is crucial to your organization. Your stakeholders are interested in your organization (if they aren’t, there is a problem) and it is important to build on that interest. Your website, blog and social media networking sites are opportunities to provide information and news, to authentically tell your story and, done well, to have people who think it is interesting share it with their friends and colleagues.



Good content helps with search engine optimization (SEO), it helps to build community and it allows you to reach out and share stories with your stakeholder group.



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Whether it’s a speech, a news release, a white paper, an article for your website or to send to media, a video news release, a video series or any other communications vehicle – it is all about the story. It is one of the opportunities and one of the challenges of public relations. An organization needs to really dig deep and build a credible story to interest stakeholders.



To help determine your story’s news value, ask yourself the questions below.



Is the story timely and relevant? It’s surprising how many things are put forward as great ideas and when we dig a little deeper, we realize that it’s not timely. With few exceptions, there is a time element attached that makes the story “old” before you realize it.



Does the story have significance to a trend, a cultural standard or shift? What does the story mean in the bigger context of your organization, industry or the world? Does it show a shift in how things are done? Is it a part of a growing trend or does it buck a trend that most people are starting to see as a standard?



Who will care about this story? We have had clients with “news” that makes their team jump and down with excitement, but outside of their organization, it means nothing. Understand that what might be of interest within your industry, may have no value to the larger business community. It’s still may be worth telling a story to a specific audience, but it’s important to know who that audience is.



What is the best way to tell this story? This is all relevant to the specific story and the audience you want to connect with. Sometimes video is the right medium, other times, an editorial style article or a white paper provides a more relevant way to share the information. Deciding how to tell your story first starts with finding out what stakeholder group you want to tell it to, then identifying how this specific group likes to receive information, and then determining the best way to tell the story. All of these elements have to come together and create a compelling “package” for the story. If you create a video for a demographic that doesn’t watch video, you likely won’t get many viewers. However, it may be that you have multiple stakeholder groups and need to tell the story through several mediums – a video, an article and a Q&A with experts.



How can you expand and extend the reach of this story? It may be as straightforward as telling the story through different mediums. It can also be telling the story from different angles through those mediums – the technical aspect, the human resources aspect, the collaboration and teamwork, or the business outcomes. Once you have defined the story and the primary audience and mediums(s), take another good look and search for additional opportunities. Is there a complementary approach that would let you create something that can be shared with your board of directors, with government, or used in sales meetings or speaking engagements?

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