Marketing Communications

Our friend and colleague Della Smith of Della’s Q Workshops gave an excellent presentation last night for the Canadian Public Relations Society. In the presentation, Della discussed how a communicator can (and should) integrate social media into the communications plan for their organization.

Della and I have developed an interactive workshop for organizations that addresses the challenge that communicators face: How do you integrate social media into your communications plan? This workshop is unique because it takes participants through the planning process and, at the end, they walk away with a first draft of a communications plan that supports their organization’s overall objectives. It’s a working session that educates, informs and creates an end result that will be used. It provides the opportunity to put social media where it belongs, as a part of the overall communications strategy – as a tool.

Della’s approach last night was focused on strategy and, even though Della and I spend lots of time discussing this area, I found the session very valuable. From my experience speaking with clients and other communications professionals, there is a misperception around social media and its role.

We are often asked to develop a social media strategy for clients. In my opinion, you can’t develop a social media strategy. You need to develop a communications strategy that includes a social media component. Twitter, YouTube, Facebook, video, podcast, blogs – whatever you use, it’s a tool. Just like a newsletter, town hall meeting, event or news release. All tools or tactics need to support your overall strategy.

The online world has given us more options and more opportunity. The pace, response time and language may have changed, but at the core of everything we do as communicators is strategy.

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We hear it from clients, colleagues and friends all the time. Keeping up with what is going on in social media is overwhelming. Just recently, Facebook rolled out community pages and began to group people based on likes. They have also stopped supporting Facebook Lite, which appeared to be a Twitter-like approach to Facebook. Ning has announced that it will eliminate the free component of its service…and the list goes on and on. How can anyone keep up not only with the changes, but what they mean to your organization?

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There is a great piece on hubspot.com entitled 4 Ways To Make Your Corporate Website More Social. This is a recurring topic here on the AHA blog and with our clients. An organization has a real opportunity to use their website to provide relevant information and to connect with stakeholders. Unfortunately, more often than not, websites don’t receive the attention they should because the focus is on some other online tools or technology that have more buzz, hype or profile at the moment.

Take a good look at your website or have a professional provide an audit on your site. There may be opportunities that you are missing because your site is stagnant, stale or just plain outdated.

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…Participating in social media is a great thing for some organizations. However, if your website is out-of-date, stagnant and doesn’t engage the community you want to connect with—social media might not be of much support to your efforts. There are many organizations that jump on the social media bandwagon before they make sure that the foundation of their online outreach—their website—works.

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