Online Communications





Technology makes it easy to share content. Your website, blog, Facebook, Twitter and other social networking sites provide the ability to publish your content. Where you publish depends on where your stakeholder group spends time and it is important to identify how they want to interact with your organization. But how do you create engaging, relevant, timely content?



Create an Editorial Schedule

Do you have a schedule of the content you will upload? A little forethought goes a long way when you are busy and need content or an idea in a hurry.



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Developing good content is crucial to your organization. Your stakeholders are interested in your organization (if they aren’t, there is a problem) and it is important to build on that interest. Your website, blog and social media networking sites are opportunities to provide information and news, to authentically tell your story and, done well, to have people who think it is interesting share it with their friends and colleagues.



Good content helps with search engine optimization (SEO), it helps to build community and it allows you to reach out and share stories with your stakeholder group.



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I saw something on Facebook this morning that really made me sit back and think. I have quite a few “friendly acquaintances” on Facebook. For the purpose of this blog, I will call them “pals.” These are people I have met and like, but that I don’t connect with very much in the real world. Some I met through work, others from my personal life. Many of them I met while travelling.



I don’t hold the same political views as some of them. I have to admit, I have found some of the discussions and ideas put forward by a some of my “pals” a little worrisome. Especially when it comes to politics – specifically in the U.S. There are some very personal attacks on politicians happening these days – on both the Democratic and Republican sides. We’re seeing a little of it here in Canada but not to the degree that it happens in the U.S.



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We recently spent time working with a client about social media and how it fits into their overall communications strategy. This organization had “dabbled” in social media (their words) but had never fully committed to it and they wanted to know a) if they should commit and b) if they should, then how.



The CEO is a smart person. He is connected within his industry, he is well-liked and well respected, and there are interesting things going on at this organization. The CEO has his own Twitter account, which has been silent for several months now. There are a few hundred followers – not a huge amount by any standards, but the followers are relevant to this organization. They are representatives from government, journalists, others in the same field, and board members; there aren’t many clients or customers. The organization itself (the brand) has a Twitter account as well. It has more followers than the CEO, but has been pretty silent over the past few months. It is this account that focuses on their target market.



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