Our friend and colleague Della Smith of Q Workshops has been telling us about Drive by Daniel H. Pink. We asked her (as we wait for our copy of the book to arrive from Amazon) to write a book review for us for the AHA blog.
There is a very interesting piece by Grant Cardone on the Huffington Post. It has a compelling title: Do PR Firms Make Sense Anymore?
According to the article, Mr. Cardone has had some disappointing results using PR agencies over the years. Not knowing the background of what the objectives and goals were, what the strategy was or how the agencies approached the work, I don’t have the information to comment on that component of his article. But it is never a pleasant experience for anyone when you don’t achieve success.
…Participating in social media is a great thing for some organizations. However, if your website is out-of-date, stagnant and doesn’t engage the community you want to connect with—social media might not be of much support to your efforts. There are many organizations that jump on the social media bandwagon before they make sure that the foundation of their online outreach—their website—works.
There is an excellent post on Mashable on The Science of Building Trust With Social Media. The content in this post provides an interesting perspective on what can be achieved through social media and what some of the challenges might be. It is also worth reading the comments below this post to see what others are thinking.
One of the great things about the widespread acceptance of social media is that good organizations, the ones that want to develop and provide good products and services for their customers, have a real opportunity to build trust.
I had a discussion with a client yesterday about the Vancouver 2010 Winter Olympics. She is based in L.A. and the only coverage they get of the games is from NBC. NBC, for some reason, has chosen not to provide live coverage of the games. My client is in the same time zone as the games, she has a television in her office, she would have the competitions on if she could—but they aren’t live.