PR firm

As communicators, it is important to understand visual communication. We don’t work in isolation – and more and more, we’re expected to have at least the basic skill set in this area. It is important to be able to work with photographers, videographers, illustrators and print and web designers – to clearly understand what they do, why they do it, and how to communicate with them.

There is an excellent piece that showcases 25 guidelines for great visual communication on It’s worth a read.

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There is an unflattering news clip making the rounds right now of B.C. Premier Christy Clarke’s new communications director. I am sure it is going to be included in every media training session for the next decade – it is a perfect example of what not to do. If you haven’t seen it, you can view it here.

I have an entire rant about how valuable journalists are to a free and just society and how I believe communicators and journalists actually work in partnership (we don’t always have to agree or even like each other, but we do have work together). The actions of this communicator go against everything I believe you should do in media relations. But that’s not what I am going to talk about today. Today, inspired by this video, I want to go back to some common courtesies of communication. The basics.

I am often amazed (and appalled) at the lack of courtesy and common decency that I see in the world. Seemingly small things like please and thank you. Holding a door so that the person behind you doesn’t get it slammed on them. Responding to an email or phone call in a timely fashion. Showing up on time to meetings and appointments… the list goes on.

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We have clients throughout North America and often I need to be in the AHA office for an early conference call. I tend to get here early anyway, so that I can review blog posts, articles, read newspapers, and briefly watch several news and morning shows. (Yes, I have a TV in my office!)

I love my time in the morning. With coffee in hand, I have the opportunity to learn something new everyday. The information and knowledge shared online allows me to put information into context, to see different perspectives, and to better understand how, when and why different tools and tactics could be used. I also see best and worst practices. There is a wealth of information available online and it’s current, innovative and of value.

We are big fans of Brian Solis. I came across this piece by him today and thought I would share it. It’s a worth a read.

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