crisis communications Archives - AHA Creative Strategies

Technical difficulties and the importance of planning

We had one final Fast Take Friday from Paris to show you. It was at the Arc de Triomphe where it is incredibly busy with traffic (so much traffic), people (so many tourists) and that particular day wind! So much wind that it overpowered our little Flip Cam’s microphone and made the video unusable.

This technical issue brings up a key point in what we do as communicators. Our Fast Take Fridays are important to us. We plan them out carefully, deciding what topics are relevant, why they matter to you and what tips and hints to share. The ones we did in Paris were a bit of a bonus and I have to admit, I took the technical aspects for granted. Something we never do on a client project. This technical issue actually allows me to talk about the value of planning and the importance of it.

The magic of a great communications initiative is in the planning—whether it is a video, a brand journalism campaign, an article, media relations outreach, speech writing or any kind of writing for that matter, a town hall event (or any event), a communications audit, an issue and crisis communication plan…well, you get my drift. You have to be prepared for the what ifs—because in our world, if you don’t have a Plan B, Plan C and Plan D, you are going to find yourself overwhelmed and reacting, rather than proactively making strategic decisions and shifting your efforts to generate results.

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There is a great article on Ragan.com that focuses on the results of a study that says most companies are not prepared for a social media crisis. It’s worth a read.

How and when an organization responds and reaches out using traditional communications vehicles and through social media is crucial. One of the challenges is that social media has turned the world into a 24/7 news cycle. Many organizations aren’t prepared for that. How do you strategically and authentically respond if you aren’t prepared?

There are many steps an organization can take to put processes in place in case they are faced with an issue or crisis.

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I read (and reread) The New York Times article on crisis communications with interest. I want to repeat what I wrote yesterday – for anyone who works in communications, this article is worth a read.

The New York Times has an excellent in-depth article focused on crisis communications. For anyone in communications and PR, it’s worth a read. It’s long – 5,200 words – and it’s interesting. That The New York Times would produce an article this long says something about the importance and value of this topic and, of course, the flat out interest in it.