Starbucks recently launched mystarbucksidea.com.
This is an interesting site. It’s well designed, you can get around it easily and at first glance it looks authentic. The people at Starbucks seem to want to know what our ideas are. It does have some challenges – asking everyone for ideas could be overwhelming – which is what many bloggers are saying right now.
Some have also compared it to Ideastorm, which has done very well in helping Dell rebuild it’s brand and it’s relationship with consumers. Their blog is also a good example of reaching out and really connecting with stakeholders.
It is always interesting to see what organizations are doing online to connect with people. And while I am sure we could all find something wrong with these sites, the fact is – they are out there doing their best to hear what their customers have to say. Perhaps their approach isn’t as managed as it could be (and I think if they had managed it more, they would be criticized for trying to control the process…) and they may learn a great deal from doing this. They are doing it though and that is a huge step forward in how organizations interact with stakeholders. It’s very interesting to see how organizations, both large and small, are using online and social media to create a connection with people.