February 2012





Here at the AHA office, we’re updating our knowledge to include Pinterest. If you don’t know what it is, here is a great piece on Mashable that explains it.  It’s our job to be on top of new tools and technologies. While that’s not always easy, it is always interesting.



Our clients rely on us to know what is of value for them and what isn’t. I have to say that our clients don’t tend to be out there, ahead of the pack, using new social media technologies. They aren’t early adopters and I don’t think they should be. For the most part, our clients want to communicate with the “average” person – someone who is using social media networks, not creating them or leading the charge to populate new ones. Our clients see social media as an important part of their communications tool kit, but as just one component. (At AHA, we just don’t develop social media strategies; we develop communication strategies.)



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We have clients throughout North America and often I need to be in the AHA office for an early conference call. I tend to get here early anyway, so that I can review blog posts, articles, read newspapers, and briefly watch several news and morning shows. (Yes, I have a TV in my office!)



I love my time in the morning. With coffee in hand, I have the opportunity to learn something new everyday. The information and knowledge shared online allows me to put information into context, to see different perspectives, and to better understand how, when and why different tools and tactics could be used. I also see best and worst practices. There is a wealth of information available online and it’s current, innovative and of value.



We are big fans of Brian Solis. I came across this piece by him today and thought I would share it. It’s a worth a read.

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I had the opportunity to speak to communications students at Capilano University earlier this week. They are smart, engaged and are going to bring some great, new energy to the PR world. Connecting with students always inspires me, it makes me realize how fortunate I am to work in PR and it reminds me how valuable PR is to an organization.



There are many, many functions of PR. At the foundation, we help our clients to build positive relationships with their “publics.” (You can replace the word publics with the noun that works for you: stakeholders, audience, target market, employees, government, media, community—the list goes on and on.)



One of the questions that came up when I was speaking to the students was around engagement and the best way to approach it. That depends on the community and the organization’s objectives, but it brought home the fact that PR is about engagement and that you don’t engage by just putting up a Facebook page or opening a Twitter account.



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For some reason, we are experiencing an increase in those time-wasting, frustrating, painful calls from telemarketers that try to sell you something that you don’t want and you don’t need. We’re also getting companies that want us to send business their way because “we’re good” and “your clients would be happy using our services.” (Really? Is that why I get up in the morning? To introduce you, someone I don’t know, to the clients we have built strong relationships with over many years???)



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