I recently wrote a communications plan for a client that occupies a space filled with academics, intellectuals and thought leaders. Just prior to that, I had developed a plan for a client that provides services within a blue-collar industry. On the surface, these clients have little in common and the plans themselves were very different. However, our approach to the use of straightforward language in each plan was similar.
In both plans, we got rid of the corporate speak, we dumped the gobbledygook and we wrote in plain English. Straightforward, no words like synergy, leading edge, next-generation, dynamic interface, etc. This was a big departure from the style of other plans that were done for each client previously. Plans that had cost them a great deal of money were sitting on a shelf and weren’t being implemented. One of the questions I asked before starting the projects was why the previous plans weren’t being used. The plans were solid and they provided a good strategic foundation, but sat languishing on a shelf. It turns out that both clients found the plans overwhelming and had not been able to connect the theory to reality. There was no momentum to move the ideas in the plan into action.