There was a time, not so long ago, when almost everyone shook their heads and looked away when we brought up online or social media. Now, it is everywhere and people are engaged in discovering what it can do for their organization.
Locally, here in British Columbia, the Saanich Police Department has done something innovative and a little different. They have set up an ongoing series of podcasts (online audio) and vodcasts (online video) — and are the first police department in Canada to do this.
The City of Calgary is also using social media, and has been for over a year.
I was at a social media conference earlier this year in Las Vegas (it’s a tough job, but someone’s got to go to these things!) and I sat beside a communicator who worked with the U.S. Army, specializing in social media. His role is to work with the troops to make sure that information being uploaded by the men and women in uniform on Facebook, MySpace and YouTube doesn’t inadvertently share key points that might put campaigns or people in jeopardy. He worked on policy and procedure, but also was insightful enough to understand the human element of connection for the troops. He was at the conference looking for ways to better understand how social media could be used and, in his case, effectively managed.
Interestingly enough, one of the speakers at the conference was the head of communications for the U.S. government. The Pentagon is using social media, the White House is in the pool and even Homeland Security sees the value in it. There is an interesting blog post on what some of the government is using by Daya Baran that is worth a read.
These are all organizations that you wouldn’t expect to be using social media and giving up control of the message. However, they see the value in it. None of them took a leap off a cliff, they did their research, developed a strategy and they built out – and are still building out the social media component of their communications plan to support their overall strategy. They were smart about it. Taking that first step online doesn’t have to be a flying leap into the middle of the ocean, get your feet wet first. Develop a plan and then take small steps as you get used to the water.