Communications

http://www.dreamstime.com/stock-photography-latin-writing-image20423572I was fortunate; not only was I a voracious reader growing up with a natural ability with words, I also worked with some incredibly gifted writers and editors at Maclean’s. Working with some of the best in the country (I would say the world) makes you up your game. There is a much higher bar when the talent level of your colleagues is through the roof.

At AHA, we work with clients to write, review, revise and edit a wide range of documents. At some point, each project we work on involves the craft of writing – speeches, e-newsletters, web content, messaging and positioning, presentations, communications plans, video scripts, news releases, media pitches, media kits, briefing documents… the list goes on and on. And then there is the process of editing. Which is a very important piece of the puzzle. A solid edit can make a good piece great.

We are always interested in improving our craft. We take courses, participate in workshops and webinars, and read articles and books that give us tips and techniques to improve our writing skills. It is a never-ending quest for improvement.

Active voice vs. passive voice is something we look for in every document. While passive voice isn’t necessarily wrong, active voice is always right. Passive voice can be vague and it is an inefficient use of words. Active voice communicates a different energy and is more effective – it just works better. Grammar Girl has an informative blog post on it here. There is also a piece on Ragan.com that talks about cutting the fat from your writing which highlights the same approach. They are definitely worth reading.

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http://www.dreamstime.com/royalty-free-stock-images-feather-ink-bottle-image19427719Here at AHA, we do a lot of writing. And I do mean a lot. Speeches, newsletters, articles, briefing notes, annual reports, op-ed pieces, video scripts, news releases… the list goes on and on.

If you write, that means you need an editor and a proofreader. Both of these are of great value and are two very different roles. And don’t let me forget, you also need a fact checker. I am fortunate in that I spent much of my early professional life learning how to write and about the value of the roles of editors, proofreaders (we called them copy editors) and fact checkers at a national news magazine.

We act very much like a magazine does when it comes to creating written communication. It’s a process and we take the time to do it right. And because we do it right, we have achieved great success on behalf of our clients. Our speeches have received standing ovations, the articles we submit to media get picked up on a regular basis, news releases generate media attention… you get the picture. It’s not because we are these incredibly talented writers who write one draft and then magic happens. We work at our craft. And it is work. It takes time, effort and focus – on both the information you want to communicate out and on how you tell a story.

I came across a great piece on Ragan.com that offers some tips and insight for writing, editing, proofing and fact checking. For anyone who communicates as a part of their job or in their personal life, this is worth a read.

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We just posted a new video on the front page of our website, and I have to say, we’re pretty excited about it. It is a graphic recording that we produced in collaboration with Tanya Gadsby of Drawing Out Ideas. Graphic recording is a creative way to communicate and it is a tool that can be incredibly useful in helping you to connect with your audience or community. The AHA video is only one example of how a graphic recording can be used; there are several other options, depending on your needs and objectives.

Tanya is exceptional at her craft. Not only was she an absolute delight to work with, she also brought a level of creativity to the project that was of huge value. She has a rare talent and is able to blend creativity with a strategic approach – it’s really impressive. She understood who we are (as AHA and as individuals) and she was able to help us to create a visual story that captured our uniqueness in a way that is engaging, compelling and useful. This graphic recording helps to showcase who we are and what we do, and it does it in an interesting and imaginative way.

The world of communication has changed. It is important that as PR professionals, we evolve with new tools and technologies. I believe that graphic recordings are a great example of a new way to tell your story or to explain a complex topic to your stakeholders. It’s different, it’s fun and yet it provides the opportunity to give details in a way that holds a viewer’s attention.

At AHA, we’ve always been interested in the visual components of storytelling – our Fast Take Friday video blogs are highly popular and we are looking at bringing those back soon. The graphic recording is another way to help connect with potential clients to explain what we do and showcase our ability to use new tools to tell stories.

For our blog posts, Paul has become an expert at finding the right images to help explain the information. Visuals are becoming more and more important as the world continues to search for information online. I love words, and I have made my living by stringing them together to tell stories for longer than I care to admit. However, words and imagery go together. As communicators, it’s up to us to identify and embrace new ways to tell our clients’ stories. Graphic recording is one of those new ways that we are incredibly excited about.

Do you have a medium that has worked well for you?

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DSC_0175This is the second post in my “top communications lessons learned in New Zealand” series, and it focuses on the most fabulous Hapuku Lodge in Kaikoura. Kaikoura is on the east coast of New Zealand’s South Island. It is a beautiful, rugged, wind-swept seaside area that I completely fell in love with.

Hapuku Lodge is a pretty spectacular place. However, today’s post isn’t about the lodge itself (but the lodge is worth checking out, believe me). It is about the two incredible people who run the lodge – Fiona Read and Chris Sturgeon. As amazing as the lodge is, they made our experience there so much more enjoyable and memorable.

Fiona is a bit of a celebrity in New Zealand – she was a favourite on the television show MasterChef New Zealand. She takes care of the food experience at Hapuku and her husband Chris takes care of the stay side. They make a great team. And without realizing it, they taught me a couple of important life and communications lessons during our brief stay with them.

Lesson 1:  Understand your audience/community/peeps.

I am an aspiring foodie and was thrilled that we had a cooking class – and even more thrilled when I learned that our teacher was Fiona. The class was just with Paul and I, and it was clear that I am no expert – but I am enthusiastic. Fiona completely read our interest and knowledge/experience level and she focused in on that. I was really interested in learning and Paul was pretty interested in eating. She balanced it out so that we felt comfortable and the information wasn’t too basic or too over our heads – so that the experience was enjoyable for us. That is an important skill and one that is often overlooked in the world of communication. It is important to understand what the people or person you are communicating with wants to know; don’t just focus on what you want to tell them.

Lesson 2:  Everything matters – especially the small details.

At Hapuku, Chris was very attentive to our needs without making us feel overwhelmed.  It was quite subtle really, but we were paying attention just like he was. Chris asked us about our wine experiences in New Zealand and what our preference was – and he provided recommendations for what we would like. When we sat in the lounge, which sits in my heart as a place of my dreams (I loved sitting there blogging with a glass of New Zealand sauvignon blanc, looking out at the beautiful landscape), he made sure the fireplace was just right, he checked in to see if the Internet was fast enough, and he brought us little snacks. He would stop by and check in on us at exactly the right time, without breaking our concentration on our blogging or discussions. The tree house room was perfect – comfortable, luxurious, fabulous – everything we could want was in that room.

The big things were there – fabulous scenery, beautiful lodge, amazing region – and if no one spoke to us at all, this would have been a good experience. The attention to detail is what took it from good to exceptional. For one small moment in time (well, 24 hours), life was perfect. And it was the commitment to the details by Chris and the Hapuku team that created that paradise.

The communications lesson: Sweat the small stuff. You can do big things well, but to be excellent, you need to make sure that you pay attention to the small things and do those well too. Freshly brewed coffee for client meetings, one final, solid proofread of a document, showing up on time – every time – sending thank you notes, checking in when you know a client is experiencing a challenge or an issue just to see how they are… They might seem small from a day-to-day perspective, but they have a huge impact.

Lesson 3: Be yourself.

This lesson appears to be the theme from this year’s New Zealand trip. Fiona and Chris are incredibly interesting, charming and welcoming. And what is most interesting and charming about them is that they don’t pretend to be anything or anyone other than who they are. They are down-to-earth, easygoing and incredibly professional (which is quite a balance, in my opinion).

I watched as they engaged with other guests, each other and with the Hapuku team. They didn’t shift out of one persona into another. They were authentic and that comes across. Hapuku is a luxury lodge, but they are inclusive. While they often have guests who are CEOs, rock stars and celebrities, quite often their guests are regular people like you and me who are looking for a special experience. Fiona and Chris treat everyone equally and stay true to themselves and to the lodge – which is an incredibly welcoming, comfortable, luxurious place to stay. Hapuku felt like we were staying at a close friend’s house (a friend who had an incredibly fabulous home!). That didn’t come from the design or the locale of the lodge – that came from the heart and soul of Fiona and Chris.

The communications lesson here: Authenticity matters. When you embrace who you really are, you will attract the clients/customers/guests who are right for you. 

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