AHA

There is a great blog post on the Webbiquity blog that focuses on the questions to ask when you are developing a social media strategy. It says to “think like a reporter” and that’s good advice.

As a former reporter, I would like to add one more question: How? Once you go through the 5 Ws, then you have to ask yourself how you are going to achieve this. Defining a strategy and a plan is crucial, but you have to develop one that works for your organization. You need to make sure that you have the resources and the support necessary to execute, otherwise it’s just a really great plan that sits on a shelf or in a drawer.

How are you defining your social media strategy? Can you clearly answer the 5Ws and the H?

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I love this article in businessweek.com. It talks about effective and successful professionals who aren’t stuck in an office all the time. They do their work in interesting, inspiring and relaxing locations – like the beach.

Remember the days when you were in school and the teacher surprised you by saying that you were going to sit outside for the class. Looking back, I realize how innovative that was. It gave us the chance to enjoy the good weather, it engaged our minds outside of the expected classroom environment, it changed things up so that we learned how to adapt, and it gave us the opportunity to enjoy something different.

At AHA, we have a business development office in Vancouver, a presence in Calgary and Toronto and our head office is on the Sunshine Coast. It is a studio on half an acre of land in Gibsons, B.C. – one of, we think, the most beautiful places in the world. We’re a small agency and our crew is a team of incredibly talented and smart people that are, for the most part, contractors that we have worked with for years and years. It’s a different kind of business model and one that works well for us and for the contractors.

AHA turned seven earlier this year. When we first opened the AHA doors, we knew that as a Vancouver PR agency we were up against some stiff competition. We worried that we would appear too small for some clients. We worked hard at showcasing that we provide the services, skill set and abilities of a larger agency with special attention to client service. We still focus on communicating that to potential clients. We’ve been fortunate, some high profile clients have come onboard with AHA and we greatly appreciate that they chose us as their PR agency.

We’re a different kind of PR agency and that means we’re not for everyone. That’s ok with us – we’re good with who we are and love the clients who “get” us. I think that one of the things we’re good at is wiping away at the traditional stereotypes of business. That’s good for the people that work with AHA, I know it’s good for Paul and myself, and it benefits our clients.

For example, I am currently in the process of developing several strategic communications plans for clients. One is for government, one is for an educational institution and another is for a not-for-profit. They are very different. For each, I need to completely immerse myself in their world and understand not only what needs to be done, but how that can be done within the context of their individual realities. I need to do my best thinking and my best writing. Where and how will I accomplish this?

At the AHA office, we have an incredible back deck where the sun shines all afternoon, birds sing and our mutts play. I move myself to the back deck to work whenever I can. Never once has a client said: “I don’t want you doing our work in an environment that inspires you and brings out your best work.” Yet, when I tell people where I work or – when I am in a playful mood and tweet about it or put it on Facebook – I sometimes get responses that are surprising. “Must be nice to slack off.” “Wow, wish I could open my own business so I could sit on a deck in the sun in the afternoon.” “Too bad you don’t work for a living.” And so on. Enjoying your work environment doesn’t mean you aren’t being effective. It’s an interesting phenomenon – the one where we believe you have to be in an office to be working.

As I write this, the sun is shining, our dogs are out on the deck and after a few conference call meetings this morning, you can bet I am going to be out there too. And I predict that I will be more productive and get more accomplished because I get to change things up and work in an environment that inspires me.

How about you – do you have the opportunity to take advantage of a different kind of work environment?

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There was an interesting article in The Vancouver Sun last week (it also ran in the National Post, Montreal Gazette and several other daily newspapers) that says that PR is more vital than ever for businesses. Especially in the age of social media.

We knew that. We’ve known it for what seems like forever. This is a great time for communicators (aka PR people). An open, two-way conversation that is based on an organization living up to its promises and aligning to its values is what ethical PR people have been working towards for decades. For organizations with integrity and for organizations that want to improve, this is a great time to be in business. Your stakeholders and customers are ready to tell you what they want from you and how they feel. You just need to listen and want to authentically connect with them.

There is huge opportunity here for product development, customer research, and for connecting and partnering with your target market in a way that benefits everyone involved. And if something goes wrong, you can quickly identify the problem, address it and ensure that the people who have issue with your organization or product realize that you are engaged, care and are doing the right things.

Of course, for an organization that has something to hide, where the values are not aligned with the operation of the company and where they think they can “hide” or “spin” their way out of an issue – good luck. That mindset went out with Enron.

For reputation management and for proactive, positive PR for your organization you need a team that can develop a strategy, write a plan and execute using both traditional PR and social media tools.

If you want some assistance or support in this area, why not send us a quick email at info@ahacreative.com. We’d love to have a conversation!

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