Ruth Atherley's Posts

…Setting up a Twitter account or Facebook page is free. You can also get a blog set up at no cost. What does cost is the strategy, an audit, ongoing engagement, content creation and measurement. It’s much less than some traditional media buys, which has been one of the benefits of PR over the years—more credibility and less cost than ads. However, I think that we need to view social media as a component of communications and there are few people still out there who think that PR is “free.” There are similar comparisons, an organization doesn’t pay a reporter for editorial coverage, but to develop a media relations strategy, create a pitch, get it out there and connect with a journalist and follow through—that takes expertise, time and effort, which costs money.

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The econsultancy blog has a great post on social interaction measurements. It’s worth a read.

Katie Paine also has another post worth reading (she has a lot of posts worth reading). Here, she talks about problems in calculating the value of PR, based on what the equivalent ad space would cost. Measuring that way is so out-of-date, it always surprises me that it is still used. PR is about relationships, educating people about an issue or cause and helping to inform opinion. Comparing it to what an ad would cost is of no benefit.

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Measurement has always been a challenge in the world of PR. Back in the day, it was all about newspaper and magazine “clips” and the quantity. And a lot of PR professionals were forced to use clips to show success because that was the standard. At AHA, we have always approached measurement a little differently, and have been fortunate enough to have clients who listened to our rationale for why we did it our way.

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Webworkerdaily.com has a good post focusing on whether it is possible to be personal and professional in social media. It is a topic that we, at AHA, discuss on a regular basis.

We are a boutique agency by choice. We started that way and it works for us. Now, we happen to believe that you can be small and still deliver the results of a much larger agency. Small doesn’t mean less to us, it means lean, focused and it gives us the opportunity to be a real team. It also allows us to make choices about the clients that we take on. We don’t have to “feed the machine” so we don’t take on everything that comes our way.

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