Kami Huse at Communication Overtones has a great blog post on why Twitter Is Making Us Lazy. She hits the nail on the head with this post while she reminds us that social media is just a tool. Great public relations is about creating a strong relationship with your stakeholders. It is about sharing ideas, thoughts, a vision and, in some cases, explaining why the people in an organization took or didn’t take a specific action. Tools like Twitter, Facebook, blogs and other social media networks or tools assist in the dissemination of information and are meant to help create a discussion. The key words there are “assist” and “help”—they don’t replace every other tool. Speaking with people is important. Telephone calls, meetings, conferences, town halls—all of it matters.