We often get calls from communications directors and managers asking us to come in speak with them (and often their senior executive) about what they “should” be doing when it comes to social media.
When we meet, our discussion always begins with a few questions:
What do you want to achieve?
What are you doing currently to meet your objectives?
Who is your target audience or community?
How do they want to connect with you?
As you can see – there’s not a question or directive about any of the social media tools until we understand more.