Posted by Ruth Atherley of AHA Creative Strategies on January 14th, 2015
Today’s blog post is short and sweet – and I hope there is a takeaway in here for you.
Don’t believe everything you are told or read. Use critical thinking to go through what is being presented, shared, told or provided to you – and verify that information. There is always more than one side to a story. Fact checking is not always done with mainstream media articles or for pieces uploaded to the web and – even if you are hearing it from someone in person – they could have an agenda.
We are working with a client that … Read more
Posted by Ruth Atherley of AHA Creative Strategies on August 27th, 2014
I wanted to write a quick update on the example I used in my most recent reputation management and issue communication blog post.
According to a Global News report, Centerplate, the company whose CEO Desmond Hague was seen in a video kicking a dog in an elevator, has released a statement. It says that they do not condone animal abuse and are undertaking an internal review. The statement also says that Hague has agreed to undergo counselling for anger management issues and has pledged a significant, personal, multi-year financial commitment to help support the protection and safety of animals.… Read more
Posted by Ruth Atherley of AHA Creative Strategies on August 26th, 2014
(Editor’s Note – August 27, 2014: Ruth Atherley has written a second blog post to update the situation.)
Many people are outraged after seeing a video showing a man in an elevator kicking a one-year-old Doberman pinscher dog and then hauling the dog off the elevator by its leash.
If you don’t know about this deplorable act, you can learn about it here.
Desmond Hague, CEO of American corporation Centerplate, Inc. (which has contracts with BC Pavilion Corporation, the Crown Corporation responsible for operating BC Place and the Vancouver Convention Centre) was identified as the person abusing the … Read more
Posted by Ruth Atherley of AHA Creative Strategies on April 23rd, 2014
We have clients in a range of sectors including travel and tourism. Online networking sites such as TripAdvisor, Cruise Critic, Yelp and others can provide exceptional opportunities for tourism and hospitality-based businesses – and they can also be incredibly damaging.
I spend time on many of these sites for both personal (I travel a lot) and professional (seeing what people are saying about our clients) reasons. I am always surprised when I speak to someone in the tourism and hospitality world who says they don’t monitor or respond to reviews on these sites. (Our clients are fully engaged … Read more
Posted by Ruth Atherley of AHA Creative Strategies on January 21st, 2010
There is an interesting article in AdAge.com about the Royal Caribbean Cruise Line’s decision to continue to make a scheduled stop at a private resort in Labadee, Haiti. It’s a pretty strong article with a great deal of criticism from PR pros. As I was reading it, I was wondering where the other side was…there are no quotes from PR pros saying that they “get” why Royal Caribbean made the decision to continue to make stops in Labadee.
As I read the piece, I was thinking that I must not be reading this article right because I would have advised … Read more
Posted by Ruth Atherley of AHA Creative Strategies on January 08th, 2009
I had an interesting email discussion with a journalist this week about online reputation management. She was doing initial research for a story that will focus on the importance of online reputation for not-for-profits. I think it is an interesting story and it is a topic that is relevant to most organizations, especially in challenging times. People are talking about you, whether you know it or not.
All organizations, especially not-for-profits, are being affected by the current economic situation. The organization’s reputation is even more important now when it seems that a majority of people are watching their money … Read more