No cell phone – no problem

photoI left the house very early this morning and I forgot my cell phone and my Internet hotspot. Forgetting both has never happened to me before and I have to admit it threw me into a mini anxiety attack when I realized it. Holy doodle – I have an incredibly important (and exciting) conference call with a client this morning. I have things to do and deadlines to meet. Facebook status updates to make and tweets to Twitter. What will I do without my iPhone – the center of my very existence (and what I use to tell time!)?

Then I realized that I had my laptop. I had my iPad. There are many coffee shops in Vancouver that I can access and use Skype to make my call and get my e-mail. It’s not quite as convenient as the portable and uber-connected office I have set up in my Jeep, but it will do.

We live in a wired world, whether you have embraced all the technology and this new culture or not. There is always a way to connect and communicate. And that means this is what your stakeholders are doing 24/7. They might not be as “wired in” as I am, but many are – and they are out there having public conversations about topics that are relevant to your brand, your products and services, and your organization. How are you participating or contributing to those discussions? Do you know where they are happening? Do you know how often? Do you know who the leaders and influencers are in your stakeholder groups? Have you transparently and authentically joined the conversation?

At the very least, you need to know what is being discussed. These are public conversations – you aren’t eavesdropping and you aren’t violating anyone’s privacy. These are mini focus groups that provide insight into your stakeholders’ perspectives, needs and expectations. It is hugely valuable information and it is sitting right there – out in the open for you.

We often do environmental scans on current stakeholder perceptions, via social media, for clients. We also do scans of media coverage, journalist social media content and comments, and provide a report on what is being said, by whom. We provide an analysis of the perception and information on whether there has been a shift in that perception over a specific time period. It also enables us to identify potential or emerging issues before they become something bigger. For many clients who have this done, it helps to inform how they can more fully engage and participate with their stakeholder groups.

Being disconnected today reminded me how important it is for you to be connected. It’s funny how it works like that.

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