Him: “Hey Ruth, I was thinking about those hash mark thingies…”
Me: “Do you mean hashtags?”
Him: “Yeah, those things. Do you think it would be worth choosing one to put on our e-mail signature?”
Needless to say, we had a more in-depth conversation about hashtags. We also discussed developing a one-on-one social media workshop for him so that he could better understand social media from both a strategic and a tactical (tools and technology) viewpoint.
The challenge is that this person handles a component of communications at a senior level for a very high profile organization. He is one of a handful of people who provide guidance and advice to the CEO of this organization, including advice on social media. And he has been advocating for the use of Twitter and Facebook for a few months now.
Don’t get me wrong, the person who asked me about the “hash mark thingies” is very smart and highly successful in his field of expertise. However, he doesn’t understand social media and doesn’t realize how much he doesn’t know. That is an issue for his organization.
We get calls pretty regularly from senior people who want to know more about social media. Some of them want to meet privately and have a tutoring session; others want to include their senior team, their board or others in a social media workshop. I think that for those of us who are involved in the world of communications and PR, there is an assumption that everyone knows what we know. That just isn’t the case.
First off, the tools and technologies are ever evolving. It can be challenging to keep up. And, a little knowledge is a dangerous thing. Talking to your kids over dinner about Facebook or Twitter is not the same as having someone who understands your business goals and your communications objectives assist you in developing your social media strategy (as a part of your communications strategy). Social media is not a stand-alone or “stand-apart” component; it belongs in your overall communications plan.
The fact is – not every organization needs to be “active” on social media. That doesn’t mean you shouldn’t know what is going on in your industry or that you shouldn’t monitor what’s being said about your organization on social media. Both negative and positive conversations should be monitored. Developing your plan on how, what, when, where and why you will use social media is something that needs to be clearly defined and taken seriously.
Speak with your communications department, PR team or your consultant – or call us. We can help you define what you need when it comes to social media workshops or coaching.
Before you make any decisions about social media activities, make sure you understand the landscape relevant to your industry, the social media environment and what your risks and opportunities are – relative to your communications strategy.