We are a courteous bunch at the AHA office. “Please,” “thank you,” “if you don’t mind…” those are regular (and appreciated) phrases at our Vancouver PR agency. In everything we do in our personal and professional lives, there is basic etiquette. Then there are ground rules specific to different areas that we practice – social media is one of those areas. It is important to know what is expected of you if you are going to participate in this area.
Social media has its own etiquette and it is important to know what that means prior to participation. We always recommend that our clients spend time online checking things out before jumping in and becoming actively involved. It is important to take the time to understand the culture and the specific environment that is relevant to the organization and its stakeholders.
Chris Brogan recently put up a great blog post on this topic. It lays out what to do and, as importantly, what not to do very clearly. It’s definitely worth a read.