Should you use social media during an issue?

Posted by Paul Holman of AHA Creative Strategies on August 29th, 2014

In today’s AHA Fast Take Friday, Ruth talks about the use or non-use of social media during an issue.

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Update – reputation management

Posted by Ruth Atherley of AHA Creative Strategies on August 27th, 2014

I wanted to write a quick update on the example I used in my most recent reputation management and issue communication blog post.

According to a Global News report, Centerplate, the company whose CEO Desmond Hague was seen in a video kicking a dog in an elevator, has released a statement. It says that they do not condone animal abuse and are undertaking an internal review. The statement also says that Hague has agreed to undergo counselling for anger management issues and has pledged a significant, personal, multi-year financial commitment to help support the protection and safety of animals.…

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Issues and crisis communication

Posted by Ruth Atherley of AHA Creative Strategies on May 21st, 2014

The work we do here at AHA Creative Strategies often seems to come in groups. Right now, we are working with several clients on issues communication and this comes right on the heels of writing quite a few issues and crisis communication plans for other clients.

It’s important to understand that an issue is different from a crisis. An issue is one that keeps you up at night worrying about it – inappropriate behaviour by an employee or senior executive, the unexpected or unexplained removal of a CEO or president, plant closure and employee layoffs, a strike vote by your …

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How to effectively communicate during an issue or crisis

Posted by Ruth Atherley of AHA Creative Strategies on June 04th, 2013

Being prepared for an issue or crisis is important. Even if you don’t think something negative will happen to your organization, take a moment and think about all the worst-case scenarios that could possibly happen. Then, at the very least, outline the chain of command for communication, how you would provide this information to those affected and to other stakeholders – including media – and how you would follow up and ensure that you consistently communicate and update people as the issue or crisis evolves or is resolved.

Here at AHA, we have worked with clients on some incredibly challenging …

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